Refund Policy
Refund Policy
We want you to feel confident trying FolliCel.
Because hair wellness takes time, FolliCel is designed to be used consistently over several months. Most people should not expect to fully evaluate visible hair changes within the first 30 days.
That said, we understand that every individual is different. If you are a first-time customer and find that FolliCel does not agree with you or you are unable to continue using it, contact us within 30 days of receiving your first order.
First-Time Customer Refunds
First-time customers may request a refund within 30 days of delivery for their first bottle of FolliCel.
To request a refund, contact us at:
support@corebalancenaturals.com
Please include:
- Your name
- Order number
- Email address used for the order
- A brief explanation of the issue
We may ask a few follow-up questions so we can understand your experience and improve our products and customer support.
Returns
In some cases, we may ask that the product be returned before a refund is issued. If a return is required, we will provide instructions by email.
Do not send products back without contacting us first.
Refund Timing
Approved refunds are typically processed back to the original payment method. Your bank or credit card provider may take additional time to post the refund to your account.
Important Notes
This refund policy applies to first-time customers and the first bottle purchased.
Refunds are intended for customers who are unable to continue using the product, not as a 30-day hair-results guarantee. Hair wellness requires consistency over time, and visible changes may take several months.
We reserve the right to limit or deny refund requests that appear excessive, abusive, fraudulent, or inconsistent with this policy.
If your order arrives damaged, defective, or incorrect, contact us promptly so we can make it right.